Refunds
Digital products are refundable per our Refund Policy. In short: if something is broken or not what you expected, contact us and we will make it right.
Things to know:
- Refunds revoke download access, enrollments, and certificates issued from the purchase
- Team seat refunds are handled case-by-case based on seats already used
- Disputes through your bank revoke access immediately — talk to us first, we're reasonable
Support
- Email:
shop@taxprofoundry.com— replies in English or Spanish, typically within one business day - Include your order number, account email, or certificate serial so we can find you fast
Common quick fixes
| Problem | Fix |
|---|---|
| Sign-in link didn't arrive | Check spam; request a new one — links expire |
| Download link expired | Sign in → My Downloads — links there never expire |
| Certificate missing | Confirm every lesson shows complete and the exam is passed |
| Wrong PTIN on a certificate | Update it under Account → My Credentials, then contact support for a reissue |